Refund Policy | OTWONO Studios

OTWONO Enterprises LLC

Applies to music purchases, Studios memberships and support payments made on otwonostudios.com.

Last updated: October 1, 2026

Effective date: October 1, 2026

1. The short version

Music purchases can be refunded within 14 days if you have not used your download.
Faulty, undelivered and accidental duplicate purchases are refunded whenever you report them.
Refunds go back through PayPal to the way you paid.
Membership and support payments have their own rules (sections 6 and 7).

2. Music purchases you can get refunded

2.1. Unused downloads. You can ask for a full refund of a song or album within 14 days of purchase if you have not used the download, meaning no download of the files has been completed with your download link.

2.2. Faulty or undelivered files. If the files are faulty (for example, a ZIP that will not open or an audio file that will not play) or were not delivered (you did not receive the download link on screen or by email), we will fix or replace them, or refund you if we cannot do that within a reasonable time. This applies whenever you report the problem.

2.3. Duplicate purchases. If you accidentally buy the same item more than once, we will refund the extra purchases whenever you report them.

3. When refunds are not available

Except where the law requires otherwise, and apart from the cases in sections 2.2 and 2.3, we do not normally refund:

downloads that have been used, if the files work as described;
refunds for unused downloads requested more than 14 days after purchase;
purchases whose license ended because of misuse under the Terms of Sale and Digital Music License;
a change of mind after downloading.

4. How to ask for a refund

Email billing@otwonostudios.com with:

the email address used for the purchase;
your PayPal transaction or order number (from your receipt);
what you bought and the reason for your request.

5. How refunds are paid

5.1. Approved refunds are processed through PayPal to the original payment method (PayPal balance, Venmo, or card).

5.2. How long the money takes to appear depends on PayPal and your bank or card provider.

5.3. When a purchase is refunded, its download link stops working and your license to those files ends. Please delete any copies you downloaded.

6. Studios membership

6.1. You can cancel your membership at any time, and you keep access until the end of the month you have paid for.

6.2. We do not give refunds for partial months, except where the law requires it.

6.3. If you were charged in error (for example, charged twice for the same month, or charged after you cancelled), contact us and we will refund the incorrect charge.

6.4. Full details are in the Studios Membership Terms.

7. Support payments

7.1. “Support the creator” payments are voluntary payments to a for-profit business and are generally non-refundable.

7.2. If you made a mistake, such as the wrong amount or a duplicate payment, tell us within 7 days and we will refund the mistaken payment.

7.3. Full details are in the Support Payments Terms.

8. Abuse

We may refuse a refund where we reasonably believe the refund system is being abused, for example repeated purchase-and-refund patterns, or refund requests for files that have been downloaded and shared.

9. Chargebacks and PayPal disputes

Please contact us first so we can fix the problem quickly. If you open a dispute or chargeback, we may pause access to the item or membership involved while it is resolved. If a chargeback is decided in your favor, the related license or membership ends.

10. Your legal rights

This policy does not take away any rights you have under the consumer laws where you live that cannot be waived. If the law gives you a longer or broader right to a refund, that right applies.

11. Contact

OTWONO Enterprises LLC, Florida, USA. Email: billing@otwonostudios.com